Privacy Policy

Last updated: September 29, 2026

Overview

At Sapphire Legal, we value and protect your privacy. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

• Contact details (name, email, phone) when you request a demo, subscribe, or contact support.
• Usage data (pages visited, device/browser, interactions) to improve our platform.
• Client documents and case information uploaded by you, stored in your private environment.

How We Use Information

• Provide, operate, and improve Sapphire Legal.
• Communicate about features, updates, security, and support.
• Meet legal, regulatory, and contractual obligations.

Data Security

We use encryption in transit and at rest, role‑based access controls, audit logging, and private deployment options (private cloud or on‑prem).

Your Rights

• Access, correction, deletion of personal information (subject to applicable law).
• Opt‑out of marketing communications.

Privacy requests: privacy@sapphirelegal.ai

The Sapphire Legal Add-in for Microsoft Word and Outlook

Sapphire Legal publishes an add-in that runs as a task pane inside Microsoft Word and Microsoft Outlook. It is part of the Sapphire Legal service and is covered by this policy. This section describes what the add-in handles, because it reads content from documents and email on your device.

• Document content. When you ask the add-in to review a contract, the text of the document open in Word is sent to Sapphire Legal for analysis, and is stored against the client and matter you select, in the same way as a document uploaded through the web application. The add-in does not read documents you have not asked it to review.
• Email content. In Outlook, when you choose to file a message to a matter, the subject, body, sender and recipients of that message — and any attachments you select — are sent to Sapphire Legal and stored against that matter. Messages you do not file are not sent.
• Sign-in. The add-in signs you in using your existing Sapphire Legal session. It stores the resulting access tokens on your device using the storage Microsoft Office provides to add-ins, and clears them when you sign out. It never handles your password.
• Which matter a document belongs to. The client and matter you choose for a document is stored with that document by Word, so the pane remembers it next time you open the file.
• What it does not do. The add-in does not read your mailbox, your calendar, your files in OneDrive or SharePoint, or any document other than the one open in front of you. It requests no such permissions from Microsoft.

Content the add-in sends is handled exactly as content submitted through the web application: it is stored in your firm's own tenant and is not used to train models for other customers.

Sapphire Clarity for Zoom

Sapphire Legal publishes an app for Zoom that connects your firm's Zoom account to Clarity, our call-intelligence feature. It is part of the Sapphire Legal service and is covered by this policy. This section describes what the app handles, because it reads recordings from your firm's Zoom account.

• What we receive from Zoom. When a Zoom account owner or admin approves the app, we receive and store the Zoom account identifier, the approving user's email address, and access tokens that let us read your account's cloud recordings. When a cloud recording finishes, Zoom tells us and we retrieve it. Only recordings made to the Zoom cloud are read; recordings saved to a computer are never sent.
• The audio. The recording's audio is sent, encrypted in transit, to Sapphire Legal's own transcription service, which runs in AWS alongside the rest of the platform, solely to produce the transcript. The service deletes the audio immediately once the transcript is returned, and Clarity keeps no copy. The original stays in your Zoom account.
• What we keep. We keep the transcript and the analysis we generate from it (a summary, key facts, action items and flags) in your firm's own database, encrypted at rest, as part of your firm's records. Only people at your firm with access to Clarity can see it.
• Who we share it with. We do not share recordings, transcripts or analyses with third parties, except as needed to provide the service or as the law requires.
• Removal and deletion. You can delete any call in Clarity at any time. If you disconnect the app, or remove it from your Zoom account, we delete our access to your Zoom account at once: the access tokens, the Zoom account identifier and the approving admin's email address. Your firm's existing Clarity records stay in your firm's records until your firm deletes them, because your firm consents to that when it connects the app. Your firm can withdraw that consent at any time by emailing privacy@sapphirelegal.ai, and we will then delete everything derived from your Zoom recordings within 10 days.

Content from Zoom is handled exactly as content submitted through the web application: it is stored in your firm's own tenant and is not used to train models for other customers. The rights described above apply to it too; send requests to privacy@sapphirelegal.ai.

Changes to This Policy

We may update this policy to reflect product, legal, or regulatory changes. We'll update the "Last updated" date above.